Terms of Service

Last updated: 9/14/2025

1. Acceptance of Terms

By accessing and using the Loans Documents Validation platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our loan document validation and analysis platform operated by our company.

2. Description of Service

Our Service provides:

  • Document upload and storage capabilities for loan applications
  • Automated document analysis and validation
  • Income, employment, and asset verification tools
  • Borrower information management
  • Compliance reporting and documentation

The Service is intended for use by financial professionals, lenders, and authorized personnel in the mortgage and lending industry.

3. User Accounts and Eligibility

To use our Service, you must:

  • Be at least 18 years of age
  • Be authorized to act on behalf of your organization
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be licensed or authorized to handle loan documents in your jurisdiction

You are responsible for all activities that occur under your account and must notify us immediately of any unauthorized use.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Upload false, misleading, or fraudulent documents
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service
  • Use the Service for any illegal or unauthorized purpose
  • Share account credentials with unauthorized persons

5. Data and Document Handling

You acknowledge that you will be uploading sensitive financial and personal information. By using our Service, you represent that:

  • You have proper authorization to upload and process all documents
  • You comply with all applicable privacy and data protection laws
  • You have obtained necessary consents from borrowers
  • You will handle all data in accordance with industry standards

We implement security measures to protect your data, but you remain responsible for ensuring compliance with all applicable regulations.

6. Service Availability and Modifications

We strive to maintain high availability of our Service, but we do not guarantee uninterrupted access. We reserve the right to:

  • Modify, suspend, or discontinue the Service at any time
  • Update these Terms with reasonable notice
  • Perform maintenance that may temporarily affect availability
  • Implement new features or remove existing ones

7. Intellectual Property Rights

The Service and its original content, features, and functionality are owned by our company and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any documents and data you upload, but grant us a limited license to process and analyze this information to provide our services.

8. Fees and Payment

Certain aspects of the Service may require payment of fees. If applicable:

  • Fees are charged according to your subscription plan
  • Payment is due in advance for subscription services
  • We may change fees with 30 days' notice
  • Refunds are subject to our refund policy
  • Failure to pay may result in service suspension

9. Limitation of Liability

To the maximum extent permitted by applicable law, our company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our Service provides analysis tools, but you remain responsible for making final lending decisions and ensuring compliance with all applicable regulations.

10. Indemnification

You agree to defend, indemnify, and hold harmless our company and its affiliates from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

11. Termination

Either party may terminate this agreement at any time. Upon termination:

  • Your right to use the Service immediately ceases
  • We may delete your account and data after a reasonable notice period
  • You remain liable for any outstanding fees
  • Provisions regarding liability and indemnification survive termination

12. Governing Law and Dispute Resolution

These Terms shall be interpreted and governed by the laws of [Your Jurisdiction], without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration Organization].

13. Changes to Terms

We reserve the right to update these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Legal Team

Email: legal@loandocs.ai

Address: 123 Financial Plaza, Suite 500, Miami, FL 33131

Phone: 847-231-2290

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely matches the intent of the original.

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