Privacy Policy

Last updated: 9/14/2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, upload documents, or contact us for support. This may include:

  • Personal identification information (name, email address)
  • Loan application data and financial documents
  • Property information and addresses
  • Communication preferences and support inquiries

How We Use Your Information

We use the information we collect to:

  • Process and analyze loan documents
  • Provide document validation and verification services
  • Communicate with you about your account and our services
  • Improve and develop our platform
  • Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • With service providers who assist in operating our platform
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition
  • With your explicit consent

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Document data may be retained for regulatory compliance purposes even after account closure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your personal information
  • Data portability
  • Objection to processing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Privacy Team

Email: privacy@loandocs.ai

Address: 123 Financial Plaza, Suite 500, Miami, FL 33131

Phone: 847-231-2290

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