Cookie Policy

Last updated: 9/14/2025

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

This Cookie Policy explains what cookies are, how we use them on the LoanDocs platform, and how you can manage your cookie preferences.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled.

  • Authentication and session management
  • Security and fraud prevention
  • Load balancing and performance optimization
  • Form submission and data validation

Functional Cookies

These cookies enable enhanced functionality and personalization.

  • User preferences and settings
  • Language and region selection
  • Dashboard customization
  • Remember login information

Analytics Cookies

These cookies help us understand how visitors interact with our platform.

  • Page views and user journeys
  • Feature usage statistics
  • Performance monitoring
  • Error tracking and debugging

Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign effectiveness.

  • Targeted advertising
  • Conversion tracking
  • Social media integration
  • Third-party advertising platforms

Third-Party Cookies

We may use third-party services that place cookies on your device. These services include:

  • Google Analytics: For website analytics and performance monitoring
  • Auth0: For authentication and user management
  • Stripe: For payment processing (if applicable)
  • Intercom: For customer support and communication
  • Hotjar: For user experience analysis

These third parties have their own privacy policies and cookie practices, which we encourage you to review.

Cookie Duration

Session Cookies

These cookies are temporary and are deleted when you close your browser. They are essential for basic website functionality during your visit.

Persistent Cookies

These cookies remain on your device for a set period or until you delete them. They remember your preferences across multiple visits to our platform.

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific websites
  • Block third-party cookies
  • Clear all cookies when you close the browser
  • Set up warnings before cookies are stored

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to choose which types of cookies you want to accept. You can change these preferences at any time through the cookie settings in your account dashboard.

Opt-Out Options

You can opt out of specific tracking services:

Impact of Disabling Cookies

Please note that disabling certain cookies may affect your experience on our platform:

  • You may need to re-enter information more frequently
  • Some features may not work properly
  • Personalized content and recommendations may not be available
  • We may not be able to remember your preferences

Essential cookies cannot be disabled as they are necessary for the basic functionality of our loan document validation platform.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about this Cookie Policy or our use of cookies, please contact us at:

Privacy Team

Email: privacy@loansdocs.ai

Address: 123 Financial Plaza, Suite 500, Miami, FL 33131

Phone: 847-231-2290

For more information about our data practices, please see our Privacy Policy.

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